Refund Policy

Refund Policy

At Realistic Graphic Inc, we are committed to delivering high-quality IT services and support. We understand that circumstances may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds may be granted for our services.

By engaging our services, you acknowledge and agree to the terms outlined in this policy. Please read this policy carefully before making any purchase or engaging our services.

General Refund Guidelines

Refund eligibility depends on the type of service, the stage of work completed, and the specific circumstances of each case. We encourage clients to review their service agreement and contact us before requesting a refund.

Eligible Refund Scenarios

Refunds may be considered in the following situations:

• Service Not Rendered: If you were charged for a service that was never delivered or initiated by our team, you are entitled to a full refund of that charge.
• Duplicate Charges: If you were accidentally charged more than once for the same service, the duplicate charge will be refunded in full.
• Cancellation Before Work Begins: If you cancel a service request before any work has commenced, a full refund will be issued less any applicable administrative fees.
• Failure to Resolve Issue: In cases where our team is unable to resolve the agreed-upon technical issue after reasonable attempts, a partial or full refund may be considered at our discretion.

Non-Refundable Services

The following are generally not eligible for refunds:

• Services already fully rendered and completed
• Subscription or retainer fees for periods already served
• Custom software development or web development work that has been approved and delivered
• Consultation fees and technical assessment charges
• Services cancelled after work has substantially commenced
• Third-party software licenses or services procured on your behalf

How to Request a Refund

To request a refund, please follow these steps:

• Contact us within 7 days of the original service date or charge
• Email us at info@realistic-graphic.com with your name, contact details, invoice number, and reason for the refund request
• Our team will review your request and respond within 5–7 business days
• If approved, refunds will be processed to the original payment method within 7–10 business days

Processing Time

Once a refund is approved, please allow 7–10 business days for the credit to appear on your statement, depending on your bank or payment provider.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services following any changes constitutes acceptance of the updated policy.

Contact Us

For refund requests or questions about this policy, please reach out to us:

• Realistic Graphic Inc
• 1010 Clay Street, Kenner, LA 70062
• Phone: 844 917 3629
• Email: info@realistic-graphic.com